Most agencies start with a moodboard and a Monday meeting. We start with your market.

Through customer and community research—interviews, surveys, segmentation—we uncover what makes people buy from you, or walk away.

We turn insights into brand strategy, messaging, and content built on what your audience actually cares about—so you can use it everywhere.

Our Customer Research service is an exclusive collaboration with Babelfish Agency. All research and analysis is handled by Babelfish founder and seasoned strategic research advisor Desirée Kolman. She’s your single point of contact — from day one till day done.

Biarritz clients don’t want order-takers. They want seasoned partners who take weight off their shoulders—delivering insight, strategy, and execution with the same entrepreneurial drive and customer focus they live by.

From our hubs in Amsterdam and Tilburg, we’re ready to meet you anywhere. We’ve got a black belt in remote communication and systems that let you check in anytime, from anywhere. We’re locked down on GDPR and can prove your data stays in Europe.

Most projects take 2–4 weeks, depending on your pace and the depth of research required. We move fast—but never at the expense of quality.

If you’re a marketer or business leader ready to launch, scale, or fix a brand, product, or service, this is for you.

We’re a well-connected, small Dutch outfit by design, working the Atlantic stretch with clients from Amsterdam to Lisbon. We help scale-ups, stay-ups, SMEs, and non-profits build authority, grow communities, and move the people who matter. Most days, we’re knee-deep in the tech ecosystem. But we’ll sit down with anyone with the guts to say no to average. Just drop us a line if you’re curious. If we’re not for you, we’ll tell you straight and point you to where you’ll fit.

We’ve got a soft spot for brave builders who get it, and understand that making real impact takes time, talent, and a bit of financial oxygen. If you're backed, bold, and know where you're headed? Let’s talk. If you know your audience well, but our starting price doesn't match your budget at this stage, do check out our Brand Strategy Guide service.

After we hand over the research report, most clients give us the keys to turn customer insight into strategy, messaging, and content that move the right people. But you’re free to hand the insights to your own crew, any agency, any studio. Your call.